In order to activate your Ruko streaming player or Ruko TV it must be linked to a Ruko account. Your Ruko account has information on which devices you own and which channels you have installed, as well as your preferences and settings. For instructions linking your Ruko device, review the activation steps.
During the activation process, you will be required to go to the website http://myrokucom.com/ on your computer or smartphone and enter the link code displayed on your Ruko device, e.g., “XD12G”. This article helps you troubleshoot any issues you might experience during the linking process.
I get an error when I enter the link code on the website
If you see an error after entering the link code, try entering the code a second time. There may have been a typing error or some other issue like a temporary network or system error.
If this does not resolve the issue:
- Go back to you Ruko device, press the starbutton on your Ruko remote and then select Get a new code.
- Once the new link code is displayed, return to http://myrokucom.com/and enter the new code.
I entered the link code, but my Ruko device is stuck on the link code screen
Sometimes it can take a while to complete the activation process, so please wait a few minutes. If the Ruko device continues to show the screen with the link code, try these steps:
Make sure you have completed all the steps on the website in order to activate your Ruko device.
If you still face the problem visit our website http://myrokucom.com/
or contact our toll customer care at 1-888-812-9088 executives for further help